# Refund And Cancellation Policy | Legal | SwaVid

Cancellation, trial, refund, and billing terms for SwaVid paid services.

Canonical: https://www.swavid.com/legal/refund-cancellation-policy

Source: https://www.swavid.com/legal/refund-cancellation-policy

# Refund And Cancellation Policy

## Table Of Contents

## Consumer Plans

## Refund Requests

## School And Institutional Plans

## Billing Authority And Payment Processors

## Mandatory Law And Consumer Rights

## Related Legal Documents

Legal document | Last updated 20 June 2026

This Refund and Cancellation Policy applies to paid SwaVid plans unless a separate signed order form, school agreement, or partner agreement states different terms.

If SwaVid sells direct consumer subscriptions or paid plans, the plan page, invoice, checkout page, or order confirmation will state the price, billing cycle, included features, trial terms, taxes, renewal terms, and cancellation method.

Unless expressly stated otherwise at purchase, cancellation stops future renewal but does not automatically refund fees already paid for a current billing period.

A refund request can be submitted within 7 calendar days of the initial successful subscription purchase. Refund requests are reviewed by the SwaVid team.

Refund requests can be sent to support@swavid.com with the purchaser name, registered email or phone, payment date, payment reference where available, and reason for the request.

School, institutional, bulk, pilot, implementation, training, and partner fees are governed by the relevant written agreement, purchase order, invoice, or statement of work.

A person purchasing a SwaVid plan represents that the person is authorised to use the payment method and to purchase the relevant plan for the parent, child, school, institution, or organisation. Payment processing may be performed by third-party payment providers, and their terms, chargeback rules, settlement timelines, identity checks, and fraud controls may apply.

SwaVid may suspend paid access for payment failure, chargeback, suspected fraud, abuse, cancelled mandate, expired payment method, or breach of purchase terms. Suspension does not waive amounts lawfully due unless SwaVid confirms a waiver in writing.

Nothing in this Refund and Cancellation Policy limits mandatory consumer rights, statutory cooling-off rights, chargeback rights, or remedies that cannot be excluded by law. If applicable law requires a different refund, cancellation, or notice period, that law controls for the affected transaction.

The following documents form part of SwaVid's public legal framework and may be incorporated by reference where applicable. Formal notices and requests should be sent to info@swavid.com .

- 1 . Consumer Plans
- 2 . Refund Requests
- 3 . School And Institutional Plans
- 4 . Billing Authority And Payment Processors
- 5 . Mandatory Law And Consumer Rights
- Privacy Policy
- Terms and Conditions
- Children Privacy
- Account Deletion
- Cookie Policy
- Parent Consent
- Grievance
- AI Safety
- Sub-processors
- Security
- DPA
- Student Data
- Data Policy

## Key Links

- [SwaVid](https://www.swavid.com/)
- [Legal](https://www.swavid.com/legal/privacy-policy)
- [info@swavid.com](https://www.swavid.commailto:info@swavid.com)
- [Privacy Policy](https://www.swavid.com/legal/privacy-policy)
- [Terms and Conditions](https://www.swavid.com/legal/terms-of-service)
- [Children Privacy](https://www.swavid.com/legal/children-privacy-notice)
- [Account Deletion](https://www.swavid.com/legal/account-deletion)
- [Cookie Policy](https://www.swavid.com/legal/cookie-policy)
- [Parent Consent](https://www.swavid.com/legal/parent-consent-notice)
- [Grievance](https://www.swavid.com/legal/grievance-redressal)
- [AI Safety](https://www.swavid.com/legal/ai-safety-disclaimer)
- [Sub-processors](https://www.swavid.com/legal/sub-processors)
- [Security](https://www.swavid.com/legal/security)
- [DPA](https://www.swavid.com/legal/data-processing-addendum)
- [Student Data](https://www.swavid.com/legal/student-data-protection-agreement)
- [Data Policy](https://www.swavid.com/legal/data-policy)