# Contact And Grievance Redressal | Legal | SwaVid

Contact details and grievance process for privacy, safety, legal, and support requests.

Canonical: https://www.swavid.com/legal/grievance-redressal

Source: https://swavid.com/legal/grievance-redressal

# Contact And Grievance Redressal

## Table Of Contents

## Contact Details

## What To Include

## Response

## Grievance Categories

## Resolution And Escalation

## Related Legal Documents

Legal document | Last updated 20 June 2026

All SwaVid support, privacy, grievance, data-rights, safety, and legal communications should be sent to info@swavid.com.

SwaVid will route the request internally to the appropriate support, privacy, legal, security, or product owner.

SwaVid aims to acknowledge and resolve grievances within the timeline required by applicable law. Some requests may require identity verification, school confirmation, payment-provider records, technical review, legal assessment, or additional information.

A grievance may concern privacy, data rights, child safety, account access, payment, refund, content quality, AI output, school access, deletion, consent, security incident, unauthorised disclosure, harmful content, intellectual property, accessibility, discrimination, or misuse of the platform.

SwaVid may classify and route grievances internally to support, security, privacy, legal, product, finance, school success, or leadership teams depending on subject matter. Urgent child-safety, security, or legal-risk grievances may be prioritised.

SwaVid may ask for additional information to verify identity, understand the facts, preserve evidence, assess legal obligations, or coordinate with a school, parent, provider, payment processor, or regulator. Failure to provide necessary verification may limit SwaVid ability to act.

A resolution may include explanation, correction, deletion, restriction, refund decision, content removal, account action, escalation to a school, vendor ticket, security review, product correction, or refusal with reasons where the request is not legally or contractually supported.

The following documents form part of SwaVid's public legal framework and may be incorporated by reference where applicable. Formal notices and requests should be sent to info@swavid.com .

- 1 . Contact Details
- 2 . What To Include
- 3 . Response
- 4 . Grievance Categories
- 5 . Resolution And Escalation
- ( a ) Your full name and contact email.
- ( b ) Account email, phone, school, or student profile reference where relevant.
- ( c ) Whether the request concerns a parent, student, teacher, school, visitor, or partner.
- ( d ) A clear description of the issue and requested action.
- ( e ) Proof of authority for child, school, or organisation requests where needed.
- Privacy Policy
- Terms and Conditions
- Children Privacy
- Cookie Policy
- Parent Consent
- Refunds
- AI Safety
- Sub-processors
- Security
- DPA
- Student Data
- Data Policy

## Key Links

- [SwaVid](https://swavid.com/)
- [Legal](https://swavid.com/legal/privacy-policy)
- [info@swavid.com](https://swavid.commailto:info@swavid.com)
- [Privacy Policy](https://swavid.com/legal/privacy-policy)
- [Terms and Conditions](https://swavid.com/legal/terms-of-service)
- [Children Privacy](https://swavid.com/legal/children-privacy-notice)
- [Cookie Policy](https://swavid.com/legal/cookie-policy)
- [Parent Consent](https://swavid.com/legal/parent-consent-notice)
- [Refunds](https://swavid.com/legal/refund-cancellation-policy)
- [AI Safety](https://swavid.com/legal/ai-safety-disclaimer)
- [Sub-processors](https://swavid.com/legal/sub-processors)
- [Security](https://swavid.com/legal/security)
- [DPA](https://swavid.com/legal/data-processing-addendum)
- [Student Data](https://swavid.com/legal/student-data-protection-agreement)
- [Data Policy](https://swavid.com/legal/data-policy)