# Account Deletion And Privacy Choices | Legal | SwaVid

How SwaVid users can request account deletion, child profile deletion, consent withdrawal, and privacy-rights support.

Canonical: https://www.swavid.com/legal/account-deletion

Source: https://swavid.com/legal/account-deletion

# Account Deletion And Privacy Choices

## Table Of Contents

## In-App Account Deletion

## Web Or Support Request

## What Deletion Covers

## Data We May Retain

## Other Privacy Choices

## Expected Handling

## Related Legal Documents

Legal document | Last updated 20 June 2026

SwaVid provides account deletion and privacy-rights request paths for parents, guardians, students, schools, and authorised users.

For privacy, deletion, access, correction, consent withdrawal, or grievance requests, contact info@swavid.com. We may need to verify your identity and authority over a child, school, or parent account before acting on a request.

Users who can sign in to the SwaVid mobile app can request deletion from Settings -> Delete account. The in-app flow asks for confirmation before submitting the request and clears the local mobile session after deletion succeeds.

For parent-led accounts, deletion applies to the parent account and linked child profiles unless a narrower request is required by law, school agreement, or verified parent or guardian instruction.

If you cannot access the app, send a request to info@swavid.com with the account phone number or email, your relationship to the student or organisation, the child profile name where relevant, and the request type.

Do not include passwords, one-time passcodes, full payment-card numbers, or unnecessary sensitive information in the request.

Some records may be retained where necessary for legal, accounting, tax, fraud-prevention, security, dispute-resolution, child-safety, school-contract, or regulatory obligations. Where practicable, retained records are restricted, anonymised, aggregated, or de-identified.

Payment invoices, transaction references, security logs, abuse-prevention records, and backup copies may remain for the required retention period and are not used to reactivate a deleted account.

We aim to acknowledge privacy and deletion requests within a reasonable time and respond within the period required by applicable law. Complex requests, child-account authority checks, school-account verification, or legal-retention review may require additional time.

If a request is denied or limited, we will explain the reason where legally permitted and identify any available next step or grievance path.

The following documents form part of SwaVid's public legal framework and may be incorporated by reference where applicable. Formal notices and requests should be sent to info@swavid.com .

- 1 . In-App Account Deletion
- 2 . Web Or Support Request
- 3 . What Deletion Covers
- 4 . Data We May Retain
- 5 . Other Privacy Choices
- 6 . Expected Handling
- ( a ) Parent or guardian profile details associated with the deleted account.
- ( b ) Linked child profile details, learning records, diagnostic records, and personalised learning state where deletion is requested and legally permitted.
- ( c ) Mobile session tokens and active account access after the request is completed.
- ( d ) User-submitted learning content, voice transcripts, uploaded learning material, and support content where retained in identifiable form and deletion is legally permitted.
- ( a ) Request access to personal data associated with your account or child profile.
- ( b ) Request correction or update of inaccurate account, child, school, or learning-profile data.
- ( c ) Withdraw consent where processing depends on consent, subject to account, school, legal, and safety limits.
- ( d ) Request export or portability where applicable law requires it.
- ( e ) Object to or ask questions about automated personalisation, learning reports, or AI-assisted outputs.
- Privacy Policy
- Terms and Conditions
- Children Privacy
- Cookie Policy
- Parent Consent
- Refunds
- Grievance
- AI Safety
- Sub-processors
- Security
- DPA
- Student Data
- Data Policy

## Key Links

- [SwaVid](https://swavid.com/)
- [Legal](https://swavid.com/legal/privacy-policy)
- [info@swavid.com](https://swavid.commailto:info@swavid.com)
- [Privacy Policy](https://swavid.com/legal/privacy-policy)
- [Terms and Conditions](https://swavid.com/legal/terms-of-service)
- [Children Privacy](https://swavid.com/legal/children-privacy-notice)
- [Cookie Policy](https://swavid.com/legal/cookie-policy)
- [Parent Consent](https://swavid.com/legal/parent-consent-notice)
- [Refunds](https://swavid.com/legal/refund-cancellation-policy)
- [Grievance](https://swavid.com/legal/grievance-redressal)
- [AI Safety](https://swavid.com/legal/ai-safety-disclaimer)
- [Sub-processors](https://swavid.com/legal/sub-processors)
- [Security](https://swavid.com/legal/security)
- [DPA](https://swavid.com/legal/data-processing-addendum)
- [Student Data](https://swavid.com/legal/student-data-protection-agreement)
- [Data Policy](https://swavid.com/legal/data-policy)